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Shipping
Shipping & Handling
FAQ's (Frequently Asked Questions)
If I Place My Order Today, When Will I Receive It?
Most orders will ship within 1 business day from the time
the order is placed. In some rare instances, it may take up to 3 business days
(business
days
are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays) for
processing AFTER you place your order BEFORE it will ship. After processing
time, shipping time will be based on the delivery option you selected.
Ship times vary and do not have a guaranteed delivery date. For example,
an
order for UPS Ground Shipping can take 3-5 days (including
processing time) to get to you. If you need your order sooner,
please contact customer care to see if it’s possible for us to deliver
your order in time. (1-800-741-1678, 9am-5:30pm Mon-Fri & 9am-Noon Sat
CST)
Most domestic orders placed before 2pm (CST) Monday-Friday will usually
ship out the same day! This applies to orders that have all items "In-Stock" , or Orders that, at our discretion, can be "Shipped-Ahead" due to issues with the Item/s availablity or arrival date, etc...
Not applicable
for:
- International
Orders - Including Canada
- Orders placed
on Saturdays, Sundays, or holidays.
- Orders for
OS (Oversized) or AH (Additional Handling) items. (Tailgates, Bumpers,
Fenders, Grills, Bed wood, Bed strips, Hoods, etc..)
- Dropped Shipped
or Special Order items.
- Items shipped
via Truckline (Hoods, some Fenders, Bedsides, and Tailgates, etc..)
- Hazardous materials
(paint, gas tank sealer, dyes, etc..) that must be shipped via US Mail.
- Orders with
items that are on "Backorder" and not shipped ahead.
- Orders Shipped
to Alaska, Hawaii, or Puerto Rico via UPS Ground.
How
can I Track my Order?
You can track
your order from our web site. Please click the link near the top of our
web site labeled, "My
Account". From here you can login in to
your account and check the status of an order, obtain tracking information,
and view
your shipping
information. Instructions are provided to help you log in, including password
hints, obtaining a new password, etc. Then you will be able to see if your
order has been sent to a warehouse for
processing
(picking)
or,
if your
order
has
been
shipped,
shipment
tracking number(s), and scheduled delivery dates. Your e-mail address is only
used to identify your account, to notify you about current promotions and specials,
and to send out updates on your pending orders. Only registered users will
be able to use this feature. If you did not use the "Register" feature
and create and account during checkout, you will need to contact customer
service by phone or email to check the
status of your order.
How Do I Receive My Order?
The carrier we choose to ship your order is based on the shipping option you
select and your physical address. We make every effort to get your order
to you as quickly and efficiently as possible. We reserve the right to change
the shipping method on any items that were backordered after the initial
shipment.
Where
Will ClassicParts.com Ship My Order?
We will ship your order to the Shipping Address that you provide. Please do
NOT list a Post Office Box (PO Box) as UPS and FedEx cannot
deliver to a PO Box and shipment of your order will be delayed. We currently
ship to the
United States, US Territories, US Military bases (US & Abroad), and over
40 different International Locations.
Can
ClassicParts.com Ship to International or Overseas Locations?
We can ship to over 40 countries via UPS Worldwide Express. Click here, International
Orders, for International
& Overseas Shipping Information.
How Do I Know Which Shipping Option To Select?
We currently offer shipping options for Domestic (US), Canada, and other International
destinations:
- UPS-Residential
Ground (2-5 days)
- UPC-Commercial
Ground (2-5 days)
- STD-Canada
Standard
(5-7 days)
- EXP-International
Express (5-7 days)
(If you are shipping to your Home address please select UPS-Residential
Ground . If you are shipping to your work or business please select UPC-Commercial
Ground. If you are shipping to Canada select STD-Canada
Standard. If your are shipping to another International destination select
EXP-International Express)
How Are Shipping and Handling Charges Determined?
Within the USA, shipping and handling costs are calculated
based on the number of items you order and the shipping method you choose.
There is a $7.95 minimum shipping charge. Shipping charges
are calculated at 10% of the total
price of the items ordered, unless your order qualifies for the "$300
Free Shipping" promotion.The following table
explains how we calculate domestic shipping and handling charges and if your
order qualifies for Free Shipping.
Order Total From $ |
Order Total To $ |
Shipping Charge |
0.01 |
$79.50 |
$7.95 |
$79.51 |
$299.99 |
10% of Total Items |
$300.00 |
and
Up |
Free* |
*Orders
over $300 qualify for Free Shipping as long as they do not include OS
(Oversized), AH (Additional
Handling), or Truckline items such as, but not
limited to; Tailgates, Bumpers, Fenders, Grills, Bed wood, Bed strips, Hoods,
etc. Orders that will be shipped outside of the 48 contiguous states,
(Alaska, Hawaii, Puerto Rico and all other Countries including Canada)
do not qualify for "Free Shipping". Shipping charges will be calculated based
upon UPS or Yellow Freight actual rates
and the
ship to zip code for those items only. Please contact us regarding shipping
for
OS, AH, or Truckline items.
(1-800-741-1678)
Please note:
All orders are subject to shipping charges verification before processing.
Where's The Rest of My Order?
Except for a few specialty items, we stock all of the parts that we sell.
There may be times that we underestimate the demand for an item, our inventory
count may be off, or we may encounter a supplier delay. Unfortunately,
this may create a delay in your shipment or an item on your shipment may
be backordered. Rest assured; you will never be billed for an extra shipping
charge when we ship
your backordered or delayed items.
On occasion ClassicParts.com
may ship your order or an item on your order from a different warehouse
or by
a different
carrier.
Items that are drop shipped will ship directly from the manufacture.
Some backorders and Hazardous Material items (Paint, Gas Tank Sealer, Vinyl
Dyes,
etc..) may be shipped by US Mail.
Do
I Pay Sales Tax?
Sales
tax will only apply to residents of Missouri and is currently at the rate of 6.6% on
the items purchased. Shipping and Handling is not taxed.
What
if I Need to Return an Item?
If you received an
incorrect item or ordered an item you no longer want, you have 30 days to return
the item for a full refund. After 30 days we will issue you
an in-store credit only. The item should be in the original condition and you
must call us to get
a Return Merchandise Authorization (RMA) number.
This number should be written on the outside of the returned package to expedite
the Return process. Click here, Returns Merchandise
Authorization, for
detailed
information
about
our Returns process.
*Note:We will
not accept any returns without a Return Merchandise Authorization number.
What
do I do if my Item was Damaged during Shipping?
We try to ensure
that every box that leaves our warehouse is well packed and sealed. Occasionally
during transit problems do occur. If you receive an order that is damaged during
the shipping process, DO NOT THROW THE SHIPPING BOX AWAY as
UPS may want to inspect the package. Please call us and we will initiate the
damage claim process. UPS will issue a claim number for the damaged shipment
which will then allow us to re-ship your item(s).
If you don't find
what you are looking for, please contact us using any of the following ways:
E-Mail: customerservice
Phone: 1-800-741-1678 (U.S. Only)
1-816-741-8029 (Outside the U.S.)
Hours: 9am-5:30pm Monday-Friday, 9am-Noon Saturday
(Central Time)
Fax: 816-741-5255
Mail: Classic Parts of America
1 Chevy Duty Drive
Kansas City, MO 64150
www.classicparts.com
Copyright ©2006 Classic Parts of America, Inc. All rights reserved.
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