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Order Status
Order Status
FAQ'S (Frequently
Asked Questions)
How Can I Check the Status of My Order on the Site?
Please click
the link near the top of our web site labeled, "My
Account". From here you can login in to your account and
check the status of an order, obtain tracking information, and view your shipping
information. Instructions are provided to help you log in, including password
hints, obtaining a new password, etc. Then you will be able to see if your
order has been sent to a warehouse for processing (picking) or, if your order
has been shipped, shipment tracking number(s), and scheduled delivery dates.
Your e-mail address is only used to identify your account, to notify you about
current promotions and specials, and to send out updates on your pending orders.
Only registered users will be able to use this feature. If you did not use
the "Register" feature
and create and account during checkout, you will need to contact customer service
by phone or email to check the status of your order.
When Will I Receive My Order?
Most
orders will ship within 1 business day from the time the order
is placed. In some rare instances, it may take up to 3 business days (business
days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays)
for processing AFTER you place your order BEFORE it will ship. After processing
time, shipping time will be based on the delivery option you selected. Ship
times vary and do not have a guaranteed delivery date. For example, an order
for UPS Ground Shipping can take 3-5 days (including processing time) to get
to you. If you need your order sooner, please contact customer care to see
if it’s possible for us to deliver your order in time. (1-800-741-1678,
9am-5:30pm Mon-Fri & 9am-Noon Sat CST)
Most
domestic orders placed before 2pm (CT) Monday-Friday will usually ship out
the same day. This applies to orders that have all items that show "In-Stock" in
the availability section of the product detail page.
Not applicable
for:
- International
Orders - Including Canada
- Orders placed
on Saturdays, Sundays, or holidays.
- Orders for OS (Oversized)
or AH (Additional Handling) items. (Tailgates, Bumpers,
Fenders, Grills, Bed wood, Bed strips, Hoods, etc..)
- Dropped Shipped
or Special Order items.
- Items shipped
via Truckline (Hoods, some Fenders, Bedsides, and Tailgates, etc..)
- Hazardous materials
(paint, gas tank sealer, dyes, etc..) that must be shipped via US Mail.
- Orders with
items that are on "Backorder" and not shipped ahead.
- Orders Shipped
to Alaska, Hawaii, or Puerto Rico via UPS Ground.
*PLEASE NOTE: ClassicParts.com is NOT able
to guarantee ground shipping, Please call us for any domestic special shipping
needs, 1-800-741-1678.
If you don't find
what you are looking for, please contact us using any of the following ways:
E-Mail: customerservice
Phone: 1-800-741-1678 (U.S. Only)
1-816-741-8029 (Outside the U.S.)
Hours: 9am-5:30pm Monday-Friday, 9am-Noon Saturday
(Central Time)
Fax: 816-741-5255
Mail: Classic Parts of America
1 Chevy Duty Drive
Kansas City, MO 64150
www.classicparts.com
Copyright ©2006 Classic Parts of America, Inc. All rights reserved.
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