|
How
To Shop
How to
Shop FAQ'S (Frequently Asked Questions)
How
Do I Search for an Item?
There are three ways in which you may find an Item.
1.) If you aren’t exactly sure what you want and would prefer to browse,
you may click on the buttons across the top of the page for the
main departments (1947-1954 Parts, 1955-1959 Parts, 1960-1966 Parts, 1967-1972
Parts, etc...). Then look at the list
of categories down the left side, and click on a category in that list to
see the items in
the specific
category.
2.) If you already
know what you are looking for and would like to quickly see specific products,
just type the item name, item number, or a descriptive
keyword into the search box; located towards the top left corner of every page.
Click on the "GO" button
to begin the search. You will then see a page(s) listing products that match
the word(s) you’re searching for.
You can sort your matches by Item #, Product Name (alphabetical by product
title), and Price (lowest to highest price).
Click on the product
name or image to see additional product details and options, such as availabaility,
price, decription, etc. You may click on the "Add
To Cart" button
to immediately add the item to your cart. You are not charged for items in
your cart until you check out and you always have the option to remove items
before you complete your purchase.
How Can I Find Out More About an Item?
If you find an item that you are interested in and would like to know more
about that item, you can click on the item name or the picture of the item
itself and that will take you to a Product Detail Page. In the Product Detail
Page, you will be presented with additional information about the specific
item:
- Larger
image of the item (in most cases)
- Product
#
- Price
information
- Availability
(In Stock or Backordered with an expected arrival date in most cases)
- Quantity
(your choice)
- Size
and color options (if applicable)
- A
brief description of the item(s) and what’s included
- Related
accessories and items (click on the item to view its Product Detail Page)
- E-mail
information about the item to a friend.
- Add
to Wish List
If An Item Is Out Of Stock, When Will It Be Back In Stock?
Our goal is to have enough items on hand so there will never be an issue of
us being out of stock on any certain item. But occasionally, we do run out
of stock on items. This may be due to the manufacturer not sending us enough
items or in the case of popular items, they just sell out very quickly and
we do not have anymore in stock, at that time. Unfortunately,
this may create a delay in your shipment or an item on your shipment may
be backordered. Rest assured; you will never be billed for an extra shipping
charge when we ship
your backordered or delayed items.
Remember, Out
of Stock items can still be added to your order. As soon as the
out of stock items
are delivered
by the manufacture they will automatically be shipped, usually the same day we
receive them.
On occasion ClassicParts.com
may ship your order or an item on your order from a different warehouse or
by a different carrier. Items that are drop shipped will ship directly from
the manufacture. Some backorders and Hazardous Material items (Paint, Gas
Tank Sealer, Vinyl Dyes, etc..) may be shipped by US Mail.
How Do I Use The Shopping Cart?
Whenever you add a product to your cart, a shopping cart page listing the items
(and quantity of each item) in your order, option/size, item prices, and estimated
total is displayed (you can also view your cart at any time by clicking on
the "Shopping Cart" button at the top of each page
in the upper right hand side. At this point you can adjust the quantities of
any item by entering
a new quantity in the "Qty" box and then pressing
the "Update
Basket" button. To delete an item from your order, click the
checkbox in the "Remove" column and then click the "Update
Basket" button.
If you have finished shopping, you can press the "Check Out"
button. If you wish to continue shopping, you may select "Continue
Shopping" and
you will be returned to the item you were last viewing.
Can I Get A Catalog?
To order a Free printed Catalog please select the "Catalogs" link under the
Customer Care section. Simply fill out the form and be sure to select the
correct
year
range of
the catalog
you would like to have mailed to you. You can also call us and order a
catalog by phone. 1-800-741-1678 (9am-5:30pm Mon-Fri & 9am - Noon Sat
CST) U.S.
only, or
email
us for
more information.
Free Catalogs
are NOT available for International/Canadian Customers at
this time, we apologize for
any inconvenience. If you would like to have a catalog mailed to you out
of the US, please order one thru the Catalog section under the Departments
on the left side of the web page.
How Do I Place An Order?
When you have
finished shopping and are ready to place your order,
click on "Checkout".
To begin the checkout
process you can choose to create a new account, or login to an existing account.
You will be required to provide your billing and shipping information, as
well as email, daytime phone, and credit card information on the final pages.
After you have
submitted the necessary information, please review all information carefully.
If you are satisfied
with the information, click "Submit" to submit your
order for processing.
When Do I Make Payment?
Full payment
is due at the time you place your order. During the Check Out process you will
be
asked
to
provide
the
following
information:
- Name On Card
- Card Number
- Card Type
- Experiation
- Credit
Card Id (3
or 4 digit security code number on the credit card)
Your
card
will
not
be
charged until we submit your order to the warehouse for fullfillment. We will
only charge
you
for the items that we ship. (Special Order and Drop Shipped items may be charged
before they are shipped) If
you
have
any
problems
with
charges
on your credit card from ClassicParts.com
please contact Customer Care. If you have problems with your credit card,
please contact the bank or credit card company directly.
How Do I Know My Purchase Is Confirmed?
After submiting your payment information, you’ll be taken to a
screen verifying your purchase and giving you your order number. You will also
receive an e-mail (at the e-mail address you entered during the checkout process)
containing the following information:
- Order
number: (If you wish to contact
us, please refer to this number so that we can provide you the fastest
service.)
- Shipping Information: (The shipping address you provided us with.)
- Billing Address: (The billing address for your credit card.)
- E-Mail: (The e-mail address you
entered during the checkout process.)
- Product Information: (A list of the items you purchased, their quantity,
price, shipping charges and total charged to your credit card.)
- Contact Information: (How to contact us by phone or e-mail if you have
any questions about your order.)
- You
may also receive "Order In Progress" e-mails alerting you
to the status of your shipment(s).
I
Still Do Not Feel Comfortable Transmitting My Credit Card Information on
the Internet. Can I Buy From ClassicParts.com Some Other Way?
We
want you to know that we have taken every precaution to ensure that you have
a good, safe experience when using our
website. You can feel comfortable knowing that we use industry standard
Credit
Card
Encrypton methods and
Secure Sockets Layer protection, creating an encrypted link between our
website and your browser. This insures that all data passed between the Website
and your browser remains private and secure. If you
are still reluctant
to
make your purchase over the Internet, please contact us directly.
Just select the item(s) you wish to purchase (noting the item name, description & item
number); then phone, fax or e-mail us with your order. It’s that simple!
E-Mail: customerservice
Phone: 1-800-741-1678 (U.S. Only)
1-816-741-8029 (Outside the U.S.)
Hours: 9am-5:30pm Monday-Friday, 9am-Noon Saturday
(Central Time)
Fax: 816-741-5255
Mail: Classic Parts of America
1 Chevy Duty Drive
Kansas City, MO 64150
How Do I Make Changes to or Cancel My Order?
Our goal is to ship orders as soon as possible so we have set up our system
to automatically process your order as quickly as possible. Modifying and order
once is has submitted may cause a delay in your shipment. If you still
need to modify or change an order after is has been submitted on our
website, please
contact
customer
service.
Can I Make A Purchase for Someone Else?
Yes, you may purchase an item from our website and have it shipped to another
address that is different from the billing address. When shipping to a different
address, please remember not to use a PO Box for the address since we may
ship UPS or FedEx and they cannot deliver to a PO Box and shipment of your
order will be delayed.
How Do I Check Pricing and Availability?
Our Catalogs are printed in advance, therefore, our website displays
the most current information available to our staff.
Please
Note:
Availability and Descriptions of items are subject to change without notice,
due to the manufacturer’s production. These changes, no matter how slight,
are beyond our control. We apologize for any inconvenience this may cause. The
Manufacturers do not always notify us of these variations. We will reflect any
changes to the website descriptions and images as soon as we become aware of
them. Thank you for your understanding with this issue.
We have the
right to refuse the sale of any incorrectly priced merchandise offered on ClassicParts.com.
Merchandise pricing errors are subject to change and may be corrected without
notice. We apologize for any inconvenience this may cause. We will reflect any
corrections to the price on the website as soon as we become aware of them. Thank
you for your understanding with this issue.
We occasionally offer volume discounts for large domestic orders over $1000*.
To speak to one of our direct sales representatives about a volume discount,
please call 1-800-741-1678.
*This does not
apply to Dropped Shipped or Special Order Items. No other coupons
or promotions may be used with this offer. All Special
Order items require that payment must be received before
the order can be placed.
Orders
over $300 qualify for Free Shipping as long as they do not include OS (Oversized), AH (Additional
Handling), or Truckline items such as, but not limited to;
Tailgates, Bumpers, Fenders, Grills, Bed wood, Bed strips, Hoods, etc.. Shipping
charges will be calculated based upon UPS or Yellow Freight actual rates
and the ship to zip code for those items only. Please contact us regarding
shipping for OS, AH, or Truckline items.
(1-800-741-1678)
All orders are subject to shipping charges
verification before processing.
If you don't find
what you are looking for, please contact us using any of the following ways:
E-Mail: customerservice
Phone: 1-800-741-1678 (U.S. Only)
1-816-741-8029 (Outside the U.S.)
Hours: 9am-5:30pm Monday-Friday, 9am-Noon Saturday
(Central Time)
Fax: 816-741-5255
Mail: Classic Parts of America
1 Chevy Duty Drive
Kansas City, MO 64150
www.classicparts.com
Copyright ©2006 Classic Parts of America, Inc. All rights reserved.
|
