How to Shop FAQ's

• How Do I Search for an Item?
• How Can I Find Out More About an Item?
• If An Item Is Out Of Stock, When Will It Be Back In Stock?
• How Do I Use The Shopping Cart?
• How Do I Place An Order?
• When Do I Make Payment?
• How Do I Know My Purchase Is Confirmed?
• I Still Do Not Feel Comfortable Transmitting My Credit Card Information on the Internet. Can I Buy From ClassicParts.com Some Other Way?
• How Do I Make Changes to or Cancel My Order?
• Can I Make A Purchase for Someone Else?
• How Do I Check Pricing and Availability?

How Do I Search for an Item?

There are three ways in which you may find an Item.

1. If you aren’t exactly sure what you want and would prefer to browse, you may click on catagories on the left of the page for the main departments (1947-1954 Parts, 1955-1959 Parts, 1960-1966 Parts, 1967-1972 Parts, etc...). Then look at the list of categories down the left side, and click on a category in that list to see the items in the specific category.
2. If you already know what you are looking for and would like to quickly see specific products, just type the item name, item number, or a descriptive keyword into the search box; located towards the top right corner of every page. Click on the "Magnifying Glass" button to begin the search. You will then see a page(s) listing products that match the word(s) you’re searching for. You can sort your matches by Product Name (alphabetical by product title), SKU and Relevance.
3. Click on the product name or image to see additional product details and options, such as availabaility, price, decription, etc. You may click on the "Add To Cart" button to immediately add the item to your cart. You are not charged for items in your cart until you check out and you always have the option to remove items before you complete your purchase.

How Can I Find Out More About an Item?
If you find an item that you are interested in and would like to know more about that item, you can click on the item name or the picture of the item itself and that will take you to a Product Detail Page. In the Product Detail Page, you will be presented with additional information about the specific item:

• Larger image of the item (in most cases)
• Product #
• Price information
• Availability (In Stock or Backordered with an expected arrival date in most cases)
• Quantity (your choice)
• Size and color options (if applicable)
• A brief description of the item(s) and what’s included
• Related accessories and items (click on the item to view its Product Detail Page)

If An Item Is Out Of Stock, When Will It Be Back In Stock?
Our goal is to have enough items on hand so there will never be an issue of us being out of stock on any certain item. But occasionally, we do run out of stock on items. This may be due to the manufacturer not sending us enough items or in the case of popular items, they just sell out very quickly and we do not have anymore in stock, at that time. Unfortunately, this may create a delay in your shipment or an item on your shipment may be backordered. Rest assured; you will never be billed for an extra shipping charge when we ship your backordered or delayed items.

Remember, Out of Stock items can still be added to your order. As soon as the out of stock items are delivered by the manufacture they will automatically be shipped, usually the same day we receive them.

On occasion ClassicParts.com may ship your order or an item on your order from a different warehouse or by a different carrier. Items that are drop shipped will ship directly from the manufacture. Some backorders and Hazardous Material items (Paint, Gas Tank Sealer, Vinyl Dyes, etc..) may be shipped by US Mail.

How Do I Place An Order?
When you have finished shopping and are ready to place your order, click on "Proceed to Checkout".

To begin the checkout process you can choose to create a new account, or login to an existing account.

You will be required to provide your billing and shipping information, as well as email, daytime phone, and credit card information on the final pages.

After you have submitted the necessary information, please review all information carefully. If you are satisfied with the information, click "Submit" to submit your order for processing.

When Do I Make Payment?
Full payment is due at the time you place your order. During the Check Out process you will be asked to provide the following information:

• Name On Card
• Card Number
• Card Type
• Experiation
• Credit Card Id (3 or 4 digit security code number on the credit card)

Your card will not be charged until we submit your order to the warehouse for fullfillment. We will only charge you for the items that we ship. (Special Order and Drop Shipped items may be charged before they are shipped) If you have any problems with charges on your credit card from ClassicParts.com please contact Customer Care. If you have problems with your credit card, please contact the bank or credit card company directly.

How Do I Know My Purchase Is Confirmed?
After submiting your payment information, you’ll be taken to a screen verifying your purchase and giving you your order number. You will also receive an e-mail (at the e-mail address you entered during the checkout process) containing the following information:

• Order number: (If you wish to contact us, please refer to this number so that we can provide you the fastest service.)
• Shipping Information: (The shipping address you provided us with.)
• Billing Address: (The billing address for your credit card.)
• E-Mail: (The e-mail address you entered during the checkout process.)
• Product Information: (A list of the items you purchased, their quantity, price, shipping charges and total charged to your credit card.)
• Contact Information: (How to contact us by e-mail if you have any questions about your order.)
• You may also receive "Order In Progress" e-mails alerting you to the status of your shipment(s).

I Still Do Not Feel Comfortable Transmitting My Credit Card Information on the Internet. Can I Buy From ClassicParts.com Some Other Way?
We want you to know that we have taken every precaution to ensure that you have a good, safe experience when using our website. You can feel comfortable knowing that we use industry standard Credit Card Encrypton methods and Secure Sockets Layer protection, creating an encrypted link between our website and your browser. This insures that all data passed between the Website and your browser remains private and secure. If you are still reluctant to make your purchase over the Internet, please contact us directly. Just select the item(s) you wish to purchase (noting the item name, description & item number); then e-mail us with your order. An agent can then reach out to you by phone to collect payment details. It’s that simple!

How Do I Make Changes to or Cancel My Order?
Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as quickly as possible. Modifying and order once is has submitted may cause a delay in your shipment. If you still need to modify or change an order after is has been submitted on our website, please contact customer service.

Can I Make A Purchase for Someone Else?
Yes, you may purchase an item from our website and have it shipped to another address that is different from the billing address. When shipping to a different address, please remember not to use a PO Box for the address since we may ship UPS or FedEx and they cannot deliver to a PO Box and shipment of your order will be delayed.

How Do I Check Pricing and Availability?
Our Our website displays the most current information available to our staff. It will display current pricing and if an item is in stock.

Please Note:
Availability and Descriptions of items are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The Manufacturers do not always notify us of these variations. We will reflect any changes to the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.

We have the right to refuse the sale of any incorrectly priced merchandise offered on ClassicParts.com. Merchandise pricing errors are subject to change and may be corrected without notice. We apologize for any inconvenience this may cause. We will reflect any corrections to the price on the website as soon as we become aware of them. Thank you for your understanding with this issue.

We occasionally offer volume discounts for large domestic orders over $1000*. Please e-mail Customerservice@ClassicParts.com for further inquiry.

*This does not apply to Dropped Shipped, Rebuilt or Special-Order Items. No other coupons or promotions may be used with this offer. All Special-Order items require that payment must be received before the order can be placed.